The helpline is the first step for members of the public thinking about making a referral.
A new hotline will provide support for anyone considering reporting a nurse, midwife or nursing associate.
The Nursing and Midwifery Council (NMC) has launched a dedicated helpline supporting members of the public who are thinking about raising a concern about someone on their register.
According to the regulator, the helpline is the first step for members of the public thinking about making a referral.
“Expert call handlers” will guide those making a referral and ensure all the information required is included.
The regulator says it hopes it will speed up the fitness to practise process and make quicker decisions.
It will also guide those reporting to other organisations if it is more appropriate.
A difficult time.
One of the NMC’s call handlers explained, “We receive a wide range of calls, and whatever the scenario, the key thing we’re able to provide is reassurance. The people we speak to have often had difficult experiences and want to know how their voices can be heard.
They concluded, “We’re here to listen to their concerns and either guide them on making a complete referral, or steer them toward another organisation better placed to help.”
NMC Executive Director of Professional Regulation Lesley Maslen explained: “Anyone thinking about raising a concern with us will have been going through a difficult time, and perhaps still are. Our new referrals helpline is an important first step for anyone in this situation.
Ms Maslen added, “Our dedicated call handlers will listen to people, and can help explain more about who we are, how we can help and most importantly, what support we can offer. Then, if someone is ready to make a referral, we can guide them to give us everything we need to make the right decision as quickly and safely as possible.”
